Privacy Policy
Last updated: 29 October 2026
Identity and Role of the Data Controller
newsiflo acts as the data controller for the personal data processed through this website. We are responsible for determining the purposes and means of processing your personal data in connection with our services as the central hub for media feeds, including professional video operation, live signal management, content distribution, camera work, and creating reliable high-quality feeds for news programs and television broadcasting. Our registered address is Crawley Court, Winchester, Hampshire SO21 2QA, United Kingdom and you may contact us at enquiries@arqiva.com or +44 1962 823434.
Scope of This Notice
This privacy policy applies to all visitors to our website and individuals who interact with us through contact forms, enquiries, or service-related communications. It covers personal data collected when you browse our site, submit enquiries, or engage with our media feed services from within the United Kingdom. The notice explains how we collect, use, store, and share your information in compliance with the UK GDPR and the Data Protection Act 2018.
Categories of Personal Data and Sources
We collect personal data directly from you when you complete our contact form or communicate with us. This may include your name, email address, phone number, organisation details, and any message content you provide. We also collect technical data automatically through server logs and cookies, such as IP address, browser type, device information, and browsing behaviour on our site. No data is obtained from third-party sources without your knowledge.
Purposes of Processing and Legal Bases
We process your data for several distinct purposes. First, to respond to enquiries submitted via the contact form, the legal basis is legitimate interest in providing customer support. Second, to deliver and improve our media feed services, the basis is performance of a contract. Third, for website analytics and optimisation, the basis is consent obtained through our cookie banner. Fourth, to comply with legal obligations such as record-keeping, the basis is legal obligation. Each purpose is explained in detail below with the corresponding lawful basis under UK GDPR.
Whether Providing Data Is Required
Providing personal data through the contact form is voluntary. However, if you choose not to supply certain information such as your email address or message details, we may be unable to respond to your enquiry or provide the requested assistance with our video operation or signal management services. Technical data collected automatically cannot be opted out of entirely without disabling essential site functions.
Cookies and Similar Technologies
We use cookies and similar tracking technologies to enhance site functionality and gather usage statistics. These include essential cookies necessary for the site to operate and optional analytics cookies. Full details of the cookies we use, their purposes, and how to manage your preferences are set out in our separate Cookie Policy, which is accessible via the site-wide cookie banner.
Processors, Recipients and Disclosures
We engage trusted service providers to support our operations, including hosting providers, email delivery services, and analytics platforms. These processors act under our instructions and are bound by appropriate contracts. We may also disclose data to law enforcement or regulatory bodies where required by law. No personal data is sold to third parties.
International Transfers
Some of our service providers may be located outside the United Kingdom. Where personal data is transferred internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner’s Office, to protect your data to the same standard as UK GDPR.
Retention Periods
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Enquiry data is typically kept for up to two years after the last interaction. Technical logs are retained for twelve months. Specific retention criteria include legal requirements, ongoing contractual relationships, and legitimate business needs for service improvement.
Security and Data Minimisation
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, or loss. These include encryption, access controls, and regular security reviews. We collect only the minimum data required for each purpose and do not make absolute guarantees regarding security, as no system is entirely risk-free.
Data Subject Rights
Under UK GDPR you have the right to access your personal data, request rectification or erasure, restrict or object to processing, and request data portability where applicable. To exercise these rights, please contact us using the details provided at the start of this policy. We will respond within one month of receiving a verifiable request.
Right to Withdraw Consent and Object to Marketing
Where processing is based on consent, you may withdraw that consent at any time by contacting us or adjusting your cookie preferences. You also have the right to object to direct marketing communications and any profiling activities. We do not engage in automated decision-making or profiling that produces legal effects concerning you.
Right to Complain
If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the UK Information Commissioner’s Office, the supervisory authority for data protection in the United Kingdom. Contact details for the ICO are available on their official website.
Children and Age Restrictions
Our website and services are not directed at children under the age of 18. We do not knowingly collect personal data from individuals below this age. If we become aware that data has been collected from a child without appropriate consent, we will take steps to delete it promptly.
Automated Decision-Making and Profiling
We do not use automated decision-making, including profiling, that produces legal or similarly significant effects on individuals. Any analytics performed are used solely for internal service improvement and do not result in automated decisions about you.
Policy Changes
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The effective date of the current version is 29 October 2026. We encourage you to review this page periodically. Continued use of the site after changes constitutes acceptance of the updated policy.